For ages 21+

Responsible Gaming —
Protect yourself and your family

mcw believes that gaming should be a healthy form of entertainment — not a source of financial stress or mental health problems. On this page you can learn how to set your own limits, recognise warning signs, and seek help when needed.

For ages 21+ only

24/7 support

Self-exclusion option

When does gaming become a problem?

Most people enjoy online gaming and betting in a completely normal way — within a set budget, for a set amount of time, for entertainment. In some cases, however, gaming can get out of control. When someone repeatedly places bets to chase losses, plays without their family's knowledge, or feels intense anxiety over losing — that is a sign it is time to take a closer look at the situation.

Before opening an account at mcw, every user is asked to carefully read our Terms and Conditions, as they contain important provisions on responsible gaming. Gaming is entertainment — it is not a guaranteed way to earn income, and it should never be seen as a solution to financial problems.

mcw firmly believes that every player has the ability to make their own decisions. Our responsibility is to provide the right information and tools to make those decisions with awareness. If you have any questions about the safeguards described on this page, do not hesitate to contact us.

21+

Age limit strictly enforced

Only individuals aged 21 or above may open an account and participate in betting or casino games at mcw. This platform is strictly off-limits for minors. If a parent or guardian believes their child is accessing this site, they should notify our support team immediately. mcw will promptly investigate and take the necessary action on that account.

Tools to keep yourself in control

mcw offers several protective features that you can activate at any time.

Deposit limit

Set a maximum daily, weekly, or monthly deposit amount. Once set, the limit takes effect immediately.

Financial protection

Session time limit

Decide in advance how long you will play in one sitting. When the set time is up, the system will automatically send you a reminder.

Time management

Self-exclusion

Temporarily close your account for a set period — from one week to a longer break.

Full break

Activity review

Check your betting and gaming history regularly. Knowing clearly how much time and money is being spent helps you make informed decisions.

Transparency

Reality check

A message will appear on screen at set intervals — reminding you how long you have been playing.

Awareness

Permanent account closure

If you feel your account needs to be closed permanently, let our support team know — they will handle the request with the highest priority.

Permanent solution

Recognise the warning signs

If any of the following apply to you or someone close to you, consider seeking support.

Repeatedly placing bets to win back lost money — this cycle usually leads to greater losses.
Borrowing money from family or friends to play, or hiding it from them.
Neglecting work, studies, or family responsibilities in favour of gaming.
Feeling restless, irritable, or low when unable to play.
Spending more time or money on gaming than intended, even when that was not the plan.
Lying about gaming or hiding the amounts involved.
Using money set aside for everyday expenses on gaming.

Be honest with yourself

The first step to addressing a problem is acknowledging that things are getting out of control. That is not a sign of weakness — it takes courage.

Under mcw's Privacy Policy, communications made for support purposes are kept strictly confidential. Your personal information is never disclosed to third parties.

Remember — the outcome of every game here is entirely random, and previous wins or losses have no effect on future results.

Where to find support

You do not have to face this alone — people close to you and professional support are always available.

mcw live chat

Talk to our support team in Bengali or English, 24 hours a day, 7 days a week. Account restriction or self-exclusion requests are processed immediately.

Email support

For more detailed or sensitive matters, write to our support email. Bengali or English — either language is accepted.

Family and trusted people

Talk openly with a family member or close friend. The understanding of someone you trust is extremely effective on the road to recovery.

Professional counselling

Mental health counsellors and counselling services are available in Bangladesh. Seeking help from a professional counsellor is the most effective step you can take.

mcw's commitment

mcw is not just an entertainment platform — we want to build an environment where every user can enjoy themselves safely, with awareness and in control. Our system continuously monitors unusual gaming patterns and notifies users directly when needed.

Gaming should be for fun and entertainment — never a guaranteed way to earn money. Never bet more than you can afford to lose.

To learn more about our policies and services, visit the About mcw page, or check the FAQ page for answers to common questions.

Responsible gaming is not a restriction — it is the only right way to enjoy gaming over the long term. mcw is always here for you.

Questions about responsible gaming

Questions that commonly come up about responsible gaming.

The minimum age to participate in any betting or casino activity at mcw is 21 years. Age is verified during account registration, and any account identified as belonging to a minor is permanently closed.

When you activate self-exclusion, you will not be able to log in to your account for a set period. During this time, no deposits, bets, or games are available. Inform our support team via live chat or email and they will process the request.

Lowering a deposit limit takes effect immediately. However, increasing a limit is subject to a waiting period — this is intentional, to prevent impulsive decisions from leading to overspending.

Yes. If you think someone you know is struggling, start by speaking with them directly and with empathy. Encourage them to seek professional counselling if needed. The mcw support team also accepts reports of concerning situations from family members.

Complete confidentiality is guaranteed. Communications made regarding responsible gaming are not shared with any third party. How your information is protected is described in detail in mcw's privacy policy.

Yes, medical science recognises gambling addiction as a behavioural condition. It is not a sign of weak willpower — it develops as a result of changes in the brain's reward system. Recovery is possible with the right professional support.

Responsible Gaming — Protect yourself and your family