mcw's Privacy Policy
This policy provides a full explanation of how your personal information is collected on the mcw platform, why it is collected, and how it is kept secure.
Please read this Privacy Policy carefully. By using the platform, you are considered to have accepted the terms stated here.
Introduction and Scope
mcw is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the mcw website, mobile app, and other digital services. It takes effect whenever you use our services from any device or channel.
We believe your personal information belongs to you. Our goal is to handle that information responsibly and not share it with any unnecessary third parties. This policy clearly states what information we collect, why we collect it, and how it is used.
This Privacy Policy is connected to our Terms and Conditions and should be read together with it. If you have any doubts about anything, please also read the Terms and Conditions page, as it contains additional important information.
What Information Is Collected
2.1 Registration and Account Information
Information you provide when opening an account with mcw is collected. This includes:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Postal address
- User's preferred language and preferred contact method
2.2 Financial Information
We collect payment-related information when processing deposits or withdrawals. When you transact via bKash, Nagad, Rocket, or bank transfer, the relevant account number and transaction details are recorded. However, we never store your full bank account details or complete card number.
2.3 Usage and Activity Information
Information about how you use the platform is collected automatically. This includes:
- Login and logout times and IP address
- Your preferred game categories and betting history
- Device type, operating system, and browser version
- Session duration and page visit information
- Information collected through cookies and similar tracking technologies
2.4 Communication Information
When you contact our support team via live chat or email, a record of that conversation is kept. This helps improve service quality and resolve disputes later.
Purpose of Using Information
mcw uses your information only for specific and legitimate purposes. We never misuse information or use it for unrelated purposes.
3.1 Account Management and Identity Verification
Information is used to create your account correctly, manage OTP verification, and ensure account security. Verifying that users are aged 21 or above is also part of this process.
3.2 Processing Financial Transactions
Financial information is used to complete deposits and withdrawals securely and to prevent fraud. Withdrawals are typically processed within 10 to 45 minutes, and information is required to verify this process.
3.3 Personalised Experience
By analysing your gaming preferences and usage patterns, we present relevant content and offers to you. This information is also used to determine benefits according to your VIP tier.
3.4 Customer Support
To resolve your issues via live chat or email, our support team uses your account information and records of previous conversations. This ensures fast and effective support.
3.5 Platform Security and Technical Improvement
Usage and activity information is analysed to detect unusual login patterns, creation of multiple accounts, or any other suspicious activity. This information is also used for technical improvements to the platform.
3.6 Responsible Gaming
Monitoring users' gaming patterns to ensure compliance with responsible gaming guidelines is one of our primary responsibilities. If anything concerning is noticed in a user's usage pattern, we may take the necessary steps.
Information Sharing and Third Parties
mcw does not sell your personal information to third parties for any commercial purpose. However, there are some specific situations where sharing information with third parties may be necessary:
- Payment gateways and financial service providers (such as bKash, Nagad, Rocket for processing) — only the minimum information required to complete the transaction
- Identity verification services — for account security and age verification
- Technology service providers — for technical support in operating the platform
- Legal authorities — when required due to a court order or legal obligation
Before sharing information with any third party, we ensure that their own data protection measures are sufficiently strong. They may not use your information beyond the purpose directed by mcw.
Methods of Data Protection
mcw has adopted industry-standard technical and administrative measures to protect your information. Our technical safeguards include:
- SSL (Secure Socket Layer) encryption — all data transfers take place through encrypted channels
- Sensitive information is encrypted and stored on servers
- Regular security audits and vulnerability assessments
- Two-factor Authentication facility
- Automated monitoring systems to detect suspicious activity
On the administrative side, only authorised staff can access your information, and their activity is logged. Staff receive regular training on data protection.
Please note that no one can guarantee 100% security on the internet. It is therefore also important that you keep your account password secure and avoid logging in from unfamiliar devices.
Cookies and Tracking Technologies
6.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser or on your device. mcw uses cookies to keep your session active, remember your preferences, and improve the functionality of the platform.
6.2 Types of Cookies
- Essential cookies: required for login sessions and core functionality, these cannot be disabled
- Functionality cookies: remember your language and other preferences
- Analytics cookies: collect anonymous statistics to understand which pages are used most
6.3 Cookie Control
Cookies other than essential cookies can be disabled from your browser settings. However, disabling some cookies may mean that certain features of the platform do not work properly.
Your Rights and Controls
You have certain fundamental rights regarding your personal information, which mcw respects:
7.1 Right to Access Information
You can request from us at any time to know what information we have stored about you. If you contact the support team, this information will be provided within the set timeframe.
7.2 Right to Correct Information
If any information stored in your account is incorrect, you can request a correction. This can be done directly from account settings or through the support team.
7.3 Request to Delete Information
Along with a request to close your account, you may also request that your information be deleted. However, for legal or financial reasons, some information may be required to be retained for a set period.
7.4 Right to Stop Marketing Communications
If you do not want us to send you promotional messages, you can opt out at any time. Do this from account settings or by contacting the support team.
Data Retention Period
We retain your information for as long as your account remains active. Even after an account is closed, some information may be kept for a set period for legal and regulatory reasons.
- Transaction records: minimum 5 years
- Identity verification information: 5 years after account closure
- Communication records: 3 years
- Cookies and usage data: generally 1 to 2 years
After this period, information is securely deleted or anonymised.
Protection of Minors
mcw is a platform strictly operated for users aged 21 and above. We do not collect any information from or provide services to persons under the age of 21. If it comes to our attention that a minor has created an account, that account and all associated information will be deleted immediately.
If parents believe their child is using our platform, please contact our support team promptly. We will take action immediately.
Policy Changes and Updates
mcw may update this Privacy Policy from time to time. If there are significant changes, we will notify you via email or through a notification within the platform.
If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. The date of any change to the policy will be noted at the top of this page.
To learn overall information about our services, visit the About Us page, where the platform's purpose and values are discussed in detail.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact our support team. We provide support in Bengali and English 24 hours a day, 7 days a week.